Netflix wont run on mac

If you are connecting with a Virtual Private Network, disable it and connect directly with your home internet. If you have changed your streaming device to a custom DNS setting, try resetting the device to acquire DNS automatically. If you are unsure how to complete any of these steps, reach out to your streaming device manufacturer for more assistance. If you're connecting over Wi-Fi and the above steps didn't help, follow these suggestions to improve your wireless connectivity:. Move your router to a new location to improve signal strength.

You'll usually see better reception throughout your home if the router is in a central location. Move wireless devices such as cordless phones or microwave ovens away from your router.

Netflix Not Working on Chrome? Here's How to Fix These 6 Errors

Wireless interference from these devices can create issues when you try to connect over Wi-Fi. Elevate your router off the floor. A router on top of a bookshelf or desk will give you better reception than a router placed behind or under furniture. If you have completed the steps above but are still having issues connecting to Netflix, you'll want to contact your internet service provider.

They can help you resolve network connectivity issues by determining if your router is properly set up to communicate with the other devices on your home network. We are currently researching this error. To help us investigate, please contact customer service. If you're using Chrome, you may want to disable unnecessary add-ons before trying again. To disable extensions in Chrome:. In the list of extensions, use the toggle to disable any extensions that are currently enabled enabled extensions will display a blue toggle. If these steps resolve your issue, you may want to try enabling your extensions one by one to see which one is preventing pages on the Netflix site from loading properly.

If your browser is unresponsive and you are unable to use the Back button to return to the previous page, use this article instead. If you usually use a bookmark to visit Netflix, try typing www. If this resolved your issue, update your bookmark URL to www. In the Clear the following items from dropdown, select the beginning of time. In the Time Range to Clear dropdown, select Everything.

netflix won't work on macbook pro | Tom's Hardware Forum

Under Details , uncheck everything except Cache. In the Obliterate the following items from drop-down, select the beginning of time. Select Reset Safari and uncheck everything except Remove all website data. Go to netflix. Select the Menu icon from the upper right corner of your browser. You may be running an outdated version of the Silverlight plug-in, or the plug-in may have become corrupted. Quit all open browsers - including this window!

You may want to print the following steps. Click the Finder icon from the Dock at the bottom of the screen. In the menu bar at the top of the screen, select Go , then select Computer. Drag Silverlight. Click the Trash icon and select Empty. Once you have emptied your Trash , Microsoft Silverlight uninstallation is complete. Sign in to Netflix. Follow the prompts to download and install Silverlight on your Mac. Some members may encounter the message Silverlight. This is fairly common for applications that are not downloaded from the Mac App store. If you encounter this message, continue with the following steps to complete your Silverlight installation.

Right-click or hold the Control key on your keyboard and click on Silverlight. Select Open on the prompt that says "Silverlight. Are you sure you want to open it? Opening "Silverlight. Sometimes anti-virus software can interfere with the player Netflix uses to play TV shows and movies. If a TV show or movie resumes after you've quit your anti-virus software, this may indicate that the software is outdated or unintentionally preventing Netflix from playing.

Please reach out to your anti-virus software manufacturer to address these issues. The issue may be caused by adware installed on your machine. For detailed steps for resolving this problem, see our Ads and Pop-ups When Streaming article. If Netflix is unresponsive and you are unable to use your browser's Back button to return to the previous page, use this article instead. In the Clear the following items from drop-down, select the beginning of time.

Select the Gear icon. Under Browsing History , select Delete. Uncheck everything except Cached data files and Cookies and saved website data.

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Select Settings. Windows will check for updates. If it does not, select Check for updates. From the items listed, right-click or press and hold on touchscreen devices on your preferred browser icon Netflix supports Internet Explorer, Firefox, Opera, and Google Chrome. If these steps allow you to stream TV shows and movies from Netflix. Click the Chrome menu button on the browser toolbar. In the Time Range drop-down, select All time.

Swipe from the right edge of the screen, then tap Settings. If you're using a mouse, point to the lower right corner of the screen, then click Settings. Underneath Programs , select Uninstall a program.

I'm getting a black screen with no sound.

Set the View by selector in the upper right to Category. Under Programs , select Uninstall a program. Follow the prompts to download and install Silverlight on your Windows PC. If you're not already at the home screen, hold the PS button in the middle of the controller, select Quit , then select Yes. Select Yes to confirm you want to download software. The Netflix app will now begin downloading. If you do not see the Netflix app, follow the steps below to download it from the PlayStation store.

See Microsoft's Xbox support site for specific steps to resolve the error. To resolve the issue:. Contact the TV manufacturer for further assistance. When you are prompted with the message Do you want to shut down your Kindle?

Once the device is completely powered off, hold the Power button until you are presented with the Kindle or Amazon logo. Make sure the issue isn't being caused by an outdated version of the Netflix app by removing it from your iOS device and reinstalling it. From your iPhone, iPad, or iPod touch home screen, press and hold the Netflix app until it shakes. Tap the X in the top left corner of the Netflix icon, then tap Delete.

Once deleted, press the Home button to stop the shaking. Tap the cloud icon. You will need to enter your iTunes password to install the app. Enter the email and password for your Netflix account and tap Sign In. Press the Home button on your Roku remote to navigate to the Roku home screen. Select Netflix from the home screen and follow the prompts to reactivate the app. Highlight the Netflix app and press the star key on the remote. While your TV is unplugged, press and hold the power button on the TV for 5 seconds to discharge it. If you cannot access the power button or your TV does not have one, leave your TV unplugged for at least 3 minutes.

If you do not have a Tools button, proceed to the next set of troubleshooting steps. If you are still getting a black screen, please try Netflix again in 20 minutes. It can take this long for the app to complete setup.

1. Netflix Error Code C7053-1803

Your PIN is by default. If you are getting a black screen, please try Netflix again in 20 minutes. Select Sign out , Start Over or Deactivate. For this step, make sure to leave your smart TV and all of your home network equipment unplugged as a group for 30 seconds before plugging each device back in one by one.

Turn off or unplug your smart TV.


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Turn your smart TV back on and try Netflix again. Plug your smart TV directly into your modem using an Ethernet cable. Turn on your smart TV and try Netflix again. We strongly recommend attempting to connect your smart TV directly to your modem if you can -- it will allow you to absolutely rule out your wireless router as the cause of any network connection issues.

Netflix Help Center Help. Back to Help Home I'm getting a black screen with no sound. Blu-ray Player. When do you see a black screen? When you launch the Netflix app. Return to the previous menu. Return to the previous menu and try to launch the Netflix app again. Restart your device. Unplug your device from power for at least 1 minute. While the device is unplugged, press the power button on the device to discharge it. Note that when you clear cookies and site data, you will automatically be signed out of all the sites. If you have any unsaved work, I suggest save it and finish what you were doing before doing this step.

It maybe possible that a newer version of Chrome is available and you are still rocking an old one. Enter chrome: How do you update Google Chrome or even know whether you are using the latest stable version or not?


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This means I am already on the latest version of Chrome. The update icon will present itself only when needed. If the icon is present, click on it to update your Chrome browser. All your open tabs and windows will be saved and open again when the browser reboots, but you may lose some data so save your work before moving on. One of the things that makes Chrome so amazing are the extensions. Some of them, like LastPass and Pocket, are a lifesaver. The fastest way to check whether an extension is causing trouble is the incognito mode. By default, pretty much all the extensions are disabled in this mode.

Now launch Netflix in the incognito window to see if the problem persists. Empty Trash and reinstall Silverlight. Let us know if it helps. Hi, I have the same problem. Any other page loads on my macbook pro besides Netflix. As soon as I type in the Netflix. Google Chrome could not connect to movies. What else can I do? Hi Rachel, It may be a problem with the way Chrome connects to the net and fetches pages. Try going into settings in the top right corner of Chrome, click on Settings, then click Show Advanced Settings at the bottom of the page.

Close Chrome, restart and see if it works. I tried it. All it did was make the loading of any pages very slow and Netflix. Go to your WiFi in the menu bar, select Open Network Preferences, click Advanced and try adjusting some of the settings. Try removing and re-adding your WiFi network for example and also try connecting with an Ethernet cable to your router. I have the exact same issue. I am not able to open Netflix on any browser. My other devices are able to connect with it. Netflix works on my Mac on different networks. My ISP restarted the network from their side but still Netflix will not load.

Everything else works fine. Have you tried all of the steps in the post above plus the advice given in the comments? If so, what version of Mac OS X are you using? Youtube et al work perfectly fine. Have you got any ad-blocking add-ons installed on your browsers? If so, try disabling them. You need to delete your PlayReady folder in your Microsoft folder.

Go to Finder the smiley icon on the far left corner of your Dock , click Go in the Menu at the top of your screen, hold down the Alt key and click on the Library option which appears. Restart your browser and it should work. Hey there! I have tried running the DRM Test after reinstalling everything plug-ins are enabled in Firefox, and Safari, and pop-ups are not blocked, and I have no other software or plug ins that block things and the DRM Test will not play on either browser.

I keep getting error N there is a problem playing DRM content on my machine. I am at a breaking point! What should I do? Are you sure you are looking in the right folder i. If you are, try creating a blank folder called PlayReady and let us know if it works.

I deleted all silverlight plug in files you listed. I used Apple Cleaner to do it. I also uninstalled Firefox and reinstalled and then installed Silverlight and still not working for Netflix streaming. Restarted browser, closed out browsers etc. I restarted my computer and then I was able to empty the trash. Hi Wendy, Sorry for the long delay but I missed this comment. You are running them directly from the DMG files that you originally downloaded which is like running them from their own separate mini hard drive.

I run mac os I cannot run chrome or firefox on my os because they no longer have browsers supported by my os. Any ideas on what to do? Try using Netflix in that instead. Hi Heath, Thanks for sharing your solution. Still not playing on Netflix. Hi Phee, Close your browser, uninstall Silverlight and then make sure that the following files are definitely deleted:.

You know, none of theses suggestions worked, and I was unable to use netflix at all until recently. Check out this tutorial:. The real trick was to delete the Playready folders in the Library in both my user folder, and the general HD. Netflix worked. Hopes this helps someone!!! I was at my wits end! Videos run on Netflix fine, but with very quiet audio even with both internal speakers and Silverlight controls turned up to max. Softer dialogue is almost inaudible. Quit all open browsers — including this window!

You may want to print the following steps. Click the Finder icon in your Dock. In the menu bar at the top of the screen, select Go. Hold down the Option key on your keyboard and select Library. If Library is not listed, select Home and open the Library folder. Open the Application Support folder. Open the Microsoft folder. Open the Silverlight folder. Drag the is folder to the Trash. Open a web browser and play your movie or TV show again.

AudioHijack Pro is one of the best tools for this. Firefox, Safari, and Chrome. On all of them i get a black screen that says i need to turn off private browsing which i have done and it still will not work. I followed all the steps above and still no luck. Please help. Very helpful! The Silverlight plug-in was disabled and I would not have otherwise known how to enable it.

Thank you. All I had to do was activate Silverlight as you lined out. When I try to go to the microsoft webpage to download silverlight it just says no data received. In fact no microsoft pages will open. Can you please help me? Thank you! It sounds like something is configured badly with your internet connection.

My machine has 2GB of Ram but continues to freeze after about 30 min of watching a movie. I have cannot find the issue and i am considering buying another machine maybe back to PC. Do i not have enough Ram becuase i would think 2GB would suffice. Mike, Try changing browsers first and see if it helps. First sign is the video starts to look like its going into slow motion then the video and audio become out of sync, within seconds it becomes unwatchable. I was convinced it was a corrupt file either in the OS or Silverlight but you would think after doing a full format and reinstall that would have fixed it.

Root Library: Then reinstall Silverlight and it should work properly on your Mac. I was having the same problem until yesterday. After unchecking the check box, I restarted Safari. The problem went away. I hope this helps somebody out there because it has been very frustrating for me. Hello, I am in the middle of trying to install it and it asks for a password to allow it. Thank You. Tara, I presume your Mac is asking you for your Mac admin password which you would have created when you first setup your Mac. Penny, If you are using OS X But if you are using OS X Shutdown your Mac.

You should see a black screen with white writing. A list of authorised users on the Mac will appear. Hit Enter. Restart your Mac normally and use the new password to login. My netflix was working fine on my computer this morning and now I am having the error. I am using Chrome and OS X I completely uninstalled Silverlight and emptied the Trash numerous times but I continue to get the error. I used both AppCleaner and digging into the library to ensure there was no trace of Silverlight. Then reopen it and log back into Netflix. Netflix should now be working in Chrome on your Mac.

Madeline, What exactly are you afraid will give your Mac a virus? It worked great until a few days ago when Silverlight kept crashing for Chrome Version