Mac os x disc drive not working

This problem came up on me gradually. It started happening a few months ago, and maybe only 1 out of 10 or 20 discs would it do this. I was able to get one disc to work a few days ago, but when I ejected it and reinserted it, it didn't work the second time. Any suggestions on something I could try other than buying a new drive? If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem.

Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended. In reply to: Try a lens cleaner but. Not sure that is going to happen as the original has expired. You can extend with AppleCare right up to the day of expiration, but not after. An external would be the cheapest route.

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Get help with the slot-loading SuperDrive on your Mac computer

Warranty extension. I agree with trying a lens cleaning disk. It's highly unfortunate for you if the drive has failed so soon; they should last for years.


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I guess the nature of laptops is that they are more prone to being around dirty environments; thus attracting more crud in the drive. If cleaning fails to fix the problem, you can replace the drive yourself. If you're averse to doing that, an external optical drive would be the cheapest way to go, but not very practical, hauling a laptop AND a drive around.

Yes, a lens cleaner.. Well, the MacBook Air doesn't have an optical drive, and it's set up to share drives with desktops. I suppose you could look into that. As for the drive in question, replacing them isn't all that bad. I have the exact same problem. I'd like to know what you did? Did you have to get it fixed? My CD's too get ejected and don't write correctly or don't write at all.

This started happening just a few days after the computer ran its warranty period. I don't have Apple Care so I don't know what I must do. It's fairly easy Failing that, you could purchase an external enclosure and put a full size DVD burner in there.

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It would be cheaper but not as portable. Hi- I've just started with the exact same problem on my I-mac How did u eventually sort it out? Did a lens cleaner do the trick? I have the exact same problem on my MacBook Same issue. I agree with Bob. Any time I get something like this coming across my workbench, I just replace the drive.

Not sure why it seems to be such a mystery to people that optical drives fail, and fail often, when they do fail so often. However, when I went to burn a second CD, it appeared in the Disk Utility but the right-click menu selection had no effect.

How to Use Apple SuperDrive in Windows

This seems like a bug in Mojave to me, because everything was just fine until I upgraded. The upgrade is otherwise really great, though.


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  • Oct 29, 9: I'm having the same problem on my iMac. It worked fine before I installed Mojave. The drive no longer shows up in Finder. I've tried the obvious things like restarting and plugging into different USB ports. The same is true for my co-worker's iMac. I really hope we don't have to buy new external drives.

    We work with large files that need to be given to vendors and DVDs are the easiest way.

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    Nov 12, I have the same problem ion my Mac mini server but not my MacBook Air. Apple support was no help. Nov 16, 4: I am having the same issue - has an update to this disaster been released? This is unacceptable and absolutely absurd to think that instead of updating amazing technology, Apple is yet again breaking those things that were working and did not need to be fixed. Nov 21, 7: This has worked perfectly for 5 years on my MBP, but after updating to High Sierra I'm getting the same error message as you.

    This is so frustrating! Nov 25, 8: Same problem in a macbook air. The Driver works fine in another computer, and shows up on disk utility, but cant burn anything in a dvd. Nov 25, That worked for me and my SuperDrive works now. Here is the thread in German if you need more information:. Nov 25, 7: I tried different cables and adapters with no luck. Nov 26, 6: I need to burn DVDs as well as iCloud storage and only came to do this today after upgrading to Mojave.

    My emails have also been disrupted since some are being deleted without any action I have taken separate thread on this.


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    • Just unfortunate? More than a coincidence that these issues have only appeared since the upgrade. I remembered that for some high power consuming devices, Mac OS requires the laptop is plugged in before it will provide enough power for the external device to run properly. I disconnected the DVD drive, connected my laptop to the power adapter, rebooted just to be safe The famous tech support mantras prevail again, "Have you tried turning it on and off again?

      You probably have it solved by now but it's good to have this up here for reference since this thread was the first resource I found on google for the problem. I registered for this site specifically so that I could leave a reply saying how incredibly useful your post was. Like you I had the same problem and googled - the original question popped up and I checked the Finder settings etc. Then I read your reply. The external drive appeared to be working - the light came on and the file lists appeared in the Finder, but it wouldn't play the disc.

      I realise if I'd first tried it with the mains power plugged in then I'd never have understood why it didn't work another time without the power supply. When having some difficulty with an external drive, try using a different power cord. Presto change-oh, it now works. Also Ive tried to find information on the disk drive and I cant find anywhere that tells me the drives region code!

      For instance, a couple years ago, my uncle got a new MBP that didn't have the CD super drive built in. So he bought the external apple super drive.

      Cd/dvd Drive Not Working! | Mac Support

      I thought, one friday when they were out at a live music thing, Hmm let's see what happens if I plug this drive into my older MBP. I plugged it in, and it would activate, but when I put the disc into the drive and let it do it's thing, nothing happened. I couldn't eject the disc, and the only way to do it was to restart the mac and hold down the eject key on the keyboard, and it would pop out the disc. The best thing I can tell you is that these drives sometimes do not work with older machines, I have no idea why, but they don't.