Thank You!!! I have been trying for days to find the files on the WD drive. Thanks for helping me see which ones I really do have!! I have had a series of WD hardrives, unfortunatley I just learned the hard way that if you have your laptop, your back up drive and your back upo back updrive all in your daypack because you are trying to a backup of your backup… and you leave the entire backup in a taxi… ummm… the backup doesnt work so well.
So here I am starting again with a new laptop and two new WD harddrives, one full of all the files I have managed to rescue from old hardrives and the backup of my current computer and the other one as the backup of that backup. For some reason though my back up of backup simply does not back up all files. It says it has, but when I check only gig of 1.
I have read on WD blogs and this appears to be a common problem but i see nobody posting solutions other than dont use WD msartware pro. DO you have any experience or any ideas. I recently needed to restore files and discovered that many were missing from the WD Smartware Pro backup. I think I will switch to Acronis True Image. The computer power supply has died for the second time, so I am purchasing a new computer. How I do get my backuped files to the new computer? I know how to find the backup drive, but are the files encrypted, do I get copy them on to the new machine??
Hi Deb, Thank you for your question. As someone else recently pointed out, it backs-up everything and never removes anything if you delete a file. So if you restore your files from the backup onto your new computer, you will likely end up with copies of files that had been moved or removed. They are not encrypted or compressed. You need just drag and drop onto your new computer. A better solution that involves a little more work and money would be to purchase an external hard drive enclosure and put the hard drive from your old computer into it.
Then you will have full access to all of the files from your old computer and be able to use your old hard drive for other things. Hi Rob, Thank you for your question. I suspect that your computer is trying to start up from your MyBook drive. Unfortunately you will need to do a little research on how to do that exactly for your particular computer as the procedure is different for each computer. Alternatively, there might be something wrong with your MyBook drive. Use Windows Explorer to do error checking of your drive also known as check disk.
You certainly can. In fact you have several options. They all require that you first install the WD Security tool. The installation file is called WDSecuritySetup. This last option might be a good alternative to removing the password completely. What it does is automatically unlock your password protected drive any time you connected it to your computer.
That way, if someone tries to connect your drive to a different computer ex: If you want to use your drive with other computers, you can just install this tool on those computers as well and set them up with the Enable auto unlock for user on that computer as well. Just be sure to write the password down somewhere. If you decide to remove the password completely, you can then uninstall the WD Security tool as it will no longer serve you any purpose.
Hi, Michael. I had divided MyBook into two partitions and the original Smartware worked fine. Now, however, Pro writes only to one partition, even though both show up when I designate the target drive. Pro always defaults to the smaller partition no matter how often I change it to the larger partition. Anyway, I am just guessing but it might help if you delete your scheduled backups and re-create them.
Before you go and re-format your drive, you might want to consider merging the two partitions together to avoid loosing any files.
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Take a look at the Best Free Partition Manager page on Gizmo to find free applications that will allow you to resize your partitions. Then move your files from the smaller partition to the large one. You may need to repeat this process a few times until the smaller one is empty at which time you can delete it and maximize the size of the larger partition.
For this reason, please take steps to first backup any files that cannot be easily replaced. I have my backups in WD passport drive. I took backup three months ago. It should start adding any files that are have either been added or changed in the last 3 months to your WD My Book backup drive. How can I now restore this backup to my new Windows 8 laptop? Smartware Pro 2. A few days ago I did a complete backup of a Dell Raid 5 server GB and restored the data not programs to a Dell Raid 1 system and took it on line. I am now finding from the staff that many files were not backed up and restored, most empty folders were not backed up and restored, and some files are in the wrong folders.
Hard drive is not showing up on my computer
I started to copy the files and folders over and could be doing this for the next 2 months. I switched to Acronis True Image and my backups are not only faster but more reliable. This will allow you to take a snapshot image of your drive. For non-personal requirements, see other editions which might better suit your needs. What is the difference — backup using Smartware software versus backup using Acronis software. The biggest difference is reliability in my opinion. I had to restore my computer about 6 months ago and discovered that the backup created by Smartware was incomplete.
I dropped Smartware like a hotcake and switched to Acronis True Image. It can even do real-time backups like Smartware was supposed to do. The version of Acronis True image available for free from Western Digital has some limitations so you may not find all of the functionality there. I use the full Acronis True Image and it has been producing rock solid backups for me for 6 months. I had used it on some client sites before that with great results and actually used to use back in the days of Windows XP when they offered a free download promotion.
I just recommend it because I am happy with it. The guy at the store told me that the drive does not need to be plugged into my laptop to back-up. He said if I plug it into my router than I can back it up that way…. Can you help me? The first thing to check is to ensure that you have a USB plug somewhere on your router. Once the drive is plugged in, it may just automatically appear on your network or you may need to do some configuration in your router in order to make the My Book drive available as a shared drive on your network.
How you do this will vary from one router to another. Some routers have you run an application on your computer while others require that you access the router in a web browser. You will need the login username and password in order to access your router. Once that is setup, the next step is to access the drive over the network. Unfortunately I am not very familiar with Macs and am not sure how you would do this. There, type in the network address for the router in the address field. Hopefully this means something to you and it works. When the automatic backup runs will these files be deleted from My Book since they are not on the computer hard drive anymore?
Or will they be put back on my hard drive? Great question. If you backup your photos with smartware, my understanding is that they will only stay there as long as they exist on your computer. If you then delete the photos on your computer, I think they will also be removed from the My Book drive as well. What I recommend you do is to move the photos you want to archive onto a new folder you create on your My Book drive.
The point of a backup is to have your precious information in more than one place in case something bad happens to either your computer or to your My Book drive. If anything ever happened to your My Book drive, your archived photos would be gone for good. If this would be acceptable to you, then by all means go ahead. I tend to do this myself with files I want to keep but would not be terribly devastated if I lost them as a result of my My Book drive dying. Hi My book has been plugged into the computer since it crashed 2 years ago. It recently had to be wiped clean again, before the book was unplugged, I remember the light of my book going up and down.
Any item what happened? How to verify if my book is working now? In Windows, you should always use the Safely remove hardware and eject media tool located near the clock in the taskbar bottom left of screen before disconnecting the My Book drive. While I am no Mac expert I have about 20 minutes Mac experience in total , my understanding is that the OSX equivalent would be to go into Finder and then click the Eject icon next to the name of the device you want to disconnect — before you disconnect it.
Then wait for a message telling you that it is safe to eject or disconnect the device. What does this do? It tells the operating system to finish writing information currently in memory onto the hard drive before you disconnect it. My understanding is that OSX uses something called Journaling.
Journaling is a wonderful feature that helps protect the file system against power outages or hardware component failures like pulling the plug out unexpectedly, reducing the need for directory repairs. If something happen to the file system, this could be the reason why you are seeing a listing of old files. To learn more about Journaling in OSX, see https: Leaving your drive connected with the computer on for a while might clear things up automatically. If not, there is a small chance that you might be able to fix your problem by using the OSX Disk Utility to verify and repair the My Book drive.
WD My Book and My Book for Mac Review
If you are having a problem where the MyBook drive keeps connecting and disconnecting. Hi Patti, one more thought. One should never assume that backups are taking place. I had a situation recently where my backups stopped working after an upgrade. If I had not checked, I might have never known that the backups were not working. It is possible that your backup software was never re-installed or no backups were scheduled? I have used this external drive as a backup once or twice before with no problems.
What could be wrong now? Are you using a Mac by chance? If not, how do I delete the MB files? How long does it take for the Acronis to make a full image of the computer? Will the free version do a real-time backup? Does it back up the operating system and programs in addition to the data files? The icon might have been automatically hidden by Windows. Just to the left of the systray, there might be a cheveron or a small triangle depending on the version of Windows you are using.
Click that and you might find the WD Quick View icon in there. Unless the application crashed or you uninstalled it, it should always be in the systray whether the drive is currently attached to the computer or not. As for the free version of Acronis, both it and the WD Quick View application can happily live together. Note that there are some important limitations to the Free version of Acronis some of which are highly desirable such as:.
You can learn more by comparing the documentation for the Free vs. You should be able to just open your My Book drive in Explore under Computer and see all the files there. If you want to completely erase everything, you could just format the hard drive. You will need to use this before your My Book drive shows up. How long Acronis will take to make a full image of the computer will depend a lot on how big your hard drive is, how full it is, how fast your computer is and whether your MyBook is connected over USB 2. It will only back up the operating system and programs in addition to the data files if you tell it to.
My personal strategy is to make a full image backup of the drive once a month and then have another full backup of my data with incrementals the rest of the month. If you tend to install and uninstall applications, or tweak your Windows configuration more often, your personal strategy may be different. I usually rotate my backups every 2 months so, at any point in time, I can go back about 2 months to restore a file or the whole computer. Is there a configured cable for this??? It would allow multiple users to share data.
Hi Robert, your WD My Book must have either an RJ network connector on it, in which case you will need a network cable, your switch must have a USB port on it, in which case you will need a USB cable with the right kind of connectors at each end. That will depend on the type of connection, how fast your switch is, how many users you have, what type and how big your files are.
I am trying to back up are public folder with all our main data off another computer on our network and when I tried it just copied a folder and no data need help please. Also, have you tried copying files directly onto a USB memory stick instead of copying over the network? I let the utilities propagate the file structure, and wonder — since I am doing manual backups only, if it matters that I do not follow the structure itself. A lot of documents have been rejected because of the too-long filename, which exists solely because of drilling down to where it is set up. WD Backup. I checked the file by count and data amount, thinking it was OK to delete the source, and then found the suffix designation.
The mp3 files are unplayable as such, but they are in the first folder tree. I would like to simplify the process and want to delete of the structure what I can, which would also save some space. The aforementioned music is GB, now taking up double the space. Thank you in advance for any direction you can give me. Glad you found the thread. You might also want to shorten the names of the folders on your computer. Also, the file names you describe sound like system files, not just data files. Consider just backing your data. You can always re-install the operating system and your applications.
Alternatively, again use a different application to do backups, one that will reliably backup your whole computer and provide you with a way to restore it back into working order. I personally use Acronis True Image which has been pretty reliable over the past few years. PC Magazine recently reviewed several good alternatives that may be of interest to you.
I recently purchased a 3TB My Book and began backing up my files gigabytes of data. My question: Is it possible that My Book is analyzing the gigabytes of not backed up files and trying to figure out how to back them up? Hi, I noticed the back-up creates weird directories and has several versions of a file. Cay you replicate the source file structure? As you noticed, the software that comes with the WD My Book backup drive maintains multiple versions of documents when you edit them so that you can go back to previous versions.
The last release in was version 3. You can also get it on other versions of Windows by installing Cygwin.
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HOW do I transfer these photos to my G: Thanks for your help. There is no power button, and it does not indicate when it is safe to disconnect. I read somewhere to disconnect the power at the source, not from the back of the HD. I am assuming that it should be disconnected instead of running constantly. Also I first purchased a 3 TB version that was incompatible, and had to return it, and then find another store that carried the 2 TB version.
That one works. Do you have any advice concerning this application? A hard drive, like the My Book, can run constantly for years. Heat will kill electronics faster than almost anything else. Although they are more expensive, they also use a lot less electricity. If the little LED light is bothering you at night, put a piece of black tape over it.
The only way to have the drive power down automatically when not in use is if the device to which it is connected, in this case a DVR, supports that feature. If it is supported by your DVR, you may need to enable the feature somewhere in its menus. Check the manual or contact the manufacturer for more information on this. As for manually disconnecting it, again, this will depend a lot on the device to which it is connected. Unless you are constantly recording shows, DVRs are not disk intensive like a computer. If you only record and playback once in a while, most of the time it will be doing nothing.
Watch it for about seconds. When the light is flashing, this means that information is being recorded or written to the drive.
The worst time to disconnect a drive is while information is being written to it. This is typically when you start loosing information or even damaging the hard drive. How you check the dates really depends on the backup software you are using. Sounds like you figured it out. Help, I bought the my book 1 TB external harddrive.
Did I do something wrong? Is there a way to fix this? Loose means not tight.
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I am grateful to hear that you are finding the tips helpful. I appreciate it very much. I love being told that I am doing something wrong because it is always an opportunity to learn, grow or teach. I will endeavour to pay more attention and apply the correct spelling of these words and correct existing instance. Thank you again ReRyRo for taking the time to share your tips with me and raising my awareness.
I am grateful for your contribution. Then, I realized this was a bad idea and I clicked for the download to stop. For some reason, the entire documents file is now no where to be found. Any ideas where it went or how I can get it back? Any ideas would be hugely appreciated! Got to hate when that happens Jennifer. If the original location no longer exists, the file seems to end up in oblivion. If you were copying files from an old computer onto a WD MyBook Backup drive and then copied the files to the new computer, your file should still be available on the old computer as well as the WD My Book backup drive.
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If you were doing a move instead of copy, it might be a lot harder to recover your file. However, if you have been using the drive or your old computer since then, there is little chance that you will be able to recover the file. Only install it on your new computer, not the old one. I have two 1 TB drives C and E …. But…if I use Documents and look at at the.
What might I have done incorrectly 2. Hi LarryC, sounds like a bug in the backup software.
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As you might have read here, I am not a fan of the backup software included with the WD backup drives. Just to be certain, create a file and save it on your desktop. The answer comes in the positioning of the product. The desktop storage PC products are comprised of the value-oriented Elements line which is offered in 1TB-3TB capacities and the updated My Book which hits the top-end capacity point. So where the My Book is the top single-drive offering for the PC, it's the entry offering for the Mac.
While the fundamental shape of the My Book line hasn't changed much, they still look like a squatty hardbound book, WD had modernized the look in subtle but significant ways. The enclosures have a shiny black plastic shell, with a matte branding inlay that wraps around from the front to right side. Even the inlay has a little extra pizzazz on the side, along with the drive access indicator light on the front. The only down side to the glossy shell is that it's a fingerprint magnet and scratches easily. The units are fan-less, which makes the venting around the top, back and bottom a required feature so the drive inside can easily shed its heat.
The drive is meant to be used vertically, with four rubber feet on the bottom to prevent slipping on a flat desk surface. The back of the unit has the USB port, power port and Kensington lock slot. WD includes quite a bit of software with the My Book products. WD's updated SmartWare software is the highlight of the included programs. It's a comprehensive offering that allows PC users to have an easy to manage, yet flexible backup solution. Users can opt to backup specific files types or folders and manage the frequency accordingly. For a more complete system recovery solution, WD has included Acronis True Image which can take regular snapshots of the entire system.
The Mac software suite is a little more spartan, taking into account that the platform comes with Time Machine and other tools that the PC doesn't always have. WD focuses their efforts here on a WD drive utilities tool that includes features like SMART data collector, drive diagnostics tools and sleep timer, which can power the drive down after a period of inactivity. WD also offers a security utility that requires a password to access the drive.
These tools are also available for the PC version. Overall, all of the software provides significant value-add, more so on the PC side, and makes managing the drive much easier than competitive solutions.